Several months ago I wrote an article for the Utah Business magazine. The title was ‘The Other Side of the Web, Harnessing Its Full Potential’. My goal was to open the eyes of business owners to the potential they truly have by embracing technology. Below is the content from that article.
Do you still believe the web is only used for communicating, marketing, and selling? Would you like to find out what more the web can do for you? Harnessing the full potential of the web is available to those that want it. It does not require a complete shake up of your business to have the web start working for you. Focusing on the small but critical aspects of your business will minimize the cost of getting started. Your entrepreneur spirit will be reawakened with the tools you now have at your disposal.
1. Business Innovation – The web can allow your business to innovate quickly and affordably. Through the web you can automate manual processes, connect with your clients and customers in new ways, and give business decision makers a real-time view of their company’s health. Innovation starts with changes behind the scenes. Take an introspective look at your business. Look where you or your employees spend your time. Ask yourself, ‘Can technology automate this?’ This is usually where the fledgling change terminates because you realize the following: ‘I don’t know what kind of technology is out there. This is how it’s always been done, I doubt it could be done better. What is technology exactly?’If you stop there, innovation will never come. There are two things you can do to keep moving: research the technology or bring in a technology expert for a free, quick, and painless discussion. The expert is only there to enlighten you on how to use the web to reach your innovation goals. A technology expert can integrate the web with applications that you’ve already invested in, or help you build your own application. The cost of building custom can be cheaper and will be tailored to your exact needs without the complexity we see in many of the ‘one-size fits all’ applications.
2. Competitive Advantage – Being proactive forces your competition to be reactive, good for you bad for them. You can unravel your competition by proactively running your business more efficiently. To be proactive you need to know the real-time pulse of your company, which comes through analyzing real-time data. The web is perfect for gathering real-time data. It takes in data from an innumerable number of sources, stores it, and analyzes it. What is the source of that data? It should be your day-to-day operations. Any device that connects to the web can be a data source; computers, phones, tablets, etc.
3. Partner Integration – The web was designed to send information at the speed of light. Businesses have started to share their data with their partners and clients through the web. As you integrate technology you will find opportunities to expand and grow your business. Those opportunities come through integrating with others which allow you to expand your offerings to your customers and clients. These partnerships can be low-risk, low-cost ventures if you handle them correctly.By integrating with other businesses through the web, you can remove tedious manual tasks and see things in real-time. It is through the web that you connect to social sites, ecommerce gateways, business services, data feeds, etc. These integrations add to your day-to-day source of real-time data. There comes a time when you require others to connect to you. Connections to other businesses can be time consuming, so it is important that you enter this space well prepared. The key is to build a clean, universal interface that your partners can easily integrate with. This allows you to become a powerful influence, where others depend on your business to run theirs.
4. Ideas come to life through technology – We’ve all had the experience where we see something and say, ‘Hey, I had that idea years ago.’ We see others executing on thoughts we never acted on. The lifespan of an innovative idea is extremely short. A large reward could be waiting for the one that first implements a great idea.The idea could simply be a better way to handle a business process or the next big online destination. Whatever your ideas may be, don’t let your lack of web technology cause you to be left behind.